Memory
Lens
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Help & FAQ
Have a question? Find it below or reach out directly.
Getting started
How do I import my photos?
How long does indexing take?
Does MemoryLens upload my photos anywhere?
Face recognition
Why is the same person in two different clusters?
Can I undo a merge?
How do I change detection sensitivity?
Search
How do I search for photos of two people together?
Why is date-range search greyed out?
Subscriptions & billing
How do I restore my purchase on a new device?
How do I cancel my subscription?
Can I get a refund?
Privacy & data
How do I delete my account?
What happens to my data if I uninstall the app?
I'm in the EU — what are my GDPR rights?
I'm in Australia — what data does MemoryLens collect?
Still have questions?
We typically reply within one business day.
Email memorylens.support@gmail.com